1. Introduction
This Privacy Policy outlines Clary Consulting’s commitment to personal data protection in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA). It sets forth how we collect, use, and manage your personal data when you engage with us.
By providing your personal information, whether through intake forms, emails, digital messaging platforms, or interactions on our website, you expressly consent to the collection, processing, and handling of your data as described in this policy. We value your trust and take our responsibility to protect your information seriously.
2. Collection of Personal Data
Clary Consulting collects only the personal data necessary to deliver our coaching, mentoring, intervention, and training services in a professional, tailored, and meaningful manner. The type of data collected may vary depending on the nature of your engagement with us and may include, but is not limited to, the following:
- Full name, preferred name, and identification details
- Contact information such as email address, phone number, and messaging app handles
- Demographic details including age group, nationality, marital status, and life stage
- Academic history, professional experience, and personal background relevant to the context of our work
- Reflections, intentions, and personal goals shared through intake forms, consultation sessions, or digital communications
- Session notes, assessments, and feedback captured during the course of service delivery
- Communication records through channels such as email, WhatsApp, WeChat, Telegram, or Messenger
- Website interaction data such as form submissions, comments, or technical information collected through cookies
We strive to collect only what is necessary and always in a manner that respects your privacy and dignity.
3. Purpose of Collection
Your personal data is collected and processed for the following legitimate and specific purposes:
- To schedule and conduct coaching, mentoring, intervention, or training sessions
- To personalize our approach based on your goals and context
- To manage client records and facilitate internal documentation
- To communicate session details, updates, and relevant resources
- To evaluate service outcomes and improve our delivery
- To comply with legal, regulatory, or contractual obligations
Your data will never be sold or used for promotional activities without your consent.
4. Disclosure of Personal Data
Clary Consulting treats all personal data with the highest degree of confidentiality. We are committed to protecting your information from unauthorized access or misuse and will not disclose your personal data to any third party without your explicit consent, except in the following circumstances:
- Where disclosure is required by law, regulation, or court order;
- Where there is an immediate threat to the life, health, or safety of the data subject or others;
- If you request a password reset through our website, your IP address may be included in the system-generated reset email;
- To appointed service providers who assist in data processing, administrative functions, or system support, provided they are bound by strict confidentiality and data protection obligations.
All information shared during sessions is handled with the utmost discretion and is used solely to support your personal and professional development journey. Our practices are guided by respect, integrity, and our commitment to your trust.
5. Security of Personal Data
We are fully committed to ensuring the security and integrity of the personal data entrusted to us. To prevent unauthorized access, disclosure, loss, or misuse, Clary Consulting has established comprehensive safeguards encompassing physical, digital, and managerial measures. These include:
- Secure physical storage: All handwritten notes, printed forms, and physical documentation are stored in locked cabinets accessible only to your assigned coach or mentor.
- Encrypted digital systems: Session notes, assessments, and communication records are password-protected and stored on encrypted platforms with appropriate cybersecurity protocols.
- Restricted data access: Access to personal data is limited strictly to authorized personnel who require it to fulfil their professional responsibilities, in accordance with internal confidentiality protocols.
These measures are reviewed regularly to ensure alignment with evolving data protection standards and industry best practices.
6. Retention of Personal Data
Your personal data will be retained for as long as necessary to fulfill the purpose for which it was collected, or as required to comply with legal, regulatory, or internal policy requirements. When personal data is no longer required, it will be securely destroyed or anonymized.
For example:
- Comments and their metadata may be retained indefinitely to facilitate automatic approval of future comments
- Registered user profiles (if applicable) are retained until you request removal
- Coaching records are reviewed periodically and disposed of securely when no longer in use
7. Your Rights Under the PDPA
Under the PDPA, you have the right to access and correct your personal data held by us. Requests to access or update your information may be submitted in writing to the contact details provided in the contact information section below. Reasonable steps will be taken to verify your identity before processing any request.
As a client, you have the right to:
- Access the personal data we hold about you
- Request corrections to incomplete or inaccurate information
- Withdraw your consent for data processing at any time
- Request the deletion or restriction of your personal data, where applicable
To exercise these rights, please contact us at enquire@clary-consulting.com. Verification of identity may be required to ensure data security.
8. Use of Cookies
Our website uses cookies to enhance functionality and improve your browsing experience. Cookies are small text files placed on your device that help us remember your preferences and interactions. Specifically, we use the following types of cookies:
- Comment cookies: If you leave a comment on our site, you may choose to save your name, email address, and website in cookies for your convenience. These cookies remain active for one year to facilitate future interactions.
- Login cookies: When you access our login page, a temporary cookie is set to verify whether your browser accepts cookies. This cookie contains no personal data and is deleted upon browser closure. If you log in, cookies storing your login credentials and screen display preferences are created. Login cookies last for two days, or two weeks if you select “Remember Me.” Logging out will remove these cookies.
- Article cookies: If you edit or publish content, a cookie storing the post ID is saved in your browser. This cookie contains no personal data and expires after one day.
These cookies do not collect sensitive personal information unless you voluntarily provide it through your interactions with our website.
9. Embedded Content from Third Parties
Pages on our website may contain embedded content, such as videos, social media feeds, or external articles, that behave exactly as if you have visited the external website directly. These third-party websites may:
- Collect data about you
- Use cookies or other tracking technologies
- Monitor your interaction with the embedded content
- Track your behaviour if you are logged in to their platform
Please be aware that Clary Consulting is not responsible for the content, data collection practices, or privacy policies of these external sites. We recommend reviewing the privacy policies of those providers if you choose to engage with such content.
10. Media Uploads
If you upload images to our website, we advise that you remove any embedded location data (EXIF GPS). Visitors to the site may be able to download and extract location information from publicly accessible images.
11. Automated Spam Detection
To maintain the integrity and security of our platform, visitor comments may be processed through an automated spam detection service. This helps ensure a safe and respectful user environment.
12. Scope of Services Disclaimer
Clary Consulting provides coaching, mentoring, and goal-oriented interventions as professional development tools to support clarity, purpose alignment, and growth. These services are designed to foster insight, intentional progress, and personal empowerment.
Our sessions and services are not a substitute for therapy, psychological counselling, psychiatric treatment, or any form of medical advice. We do not diagnose or treat mental health conditions. If you are experiencing symptoms of psychological distress, trauma, or mental health concerns, we strongly encourage you to seek support from a licensed mental health or medical professional.
13. Your Consent
By engaging with Clary Consulting’s services or interacting with our digital platforms, you acknowledge and consent to the collection, use, and processing of your personal data in accordance with this Privacy Policy. You may withdraw your consent at any time by notifying us in writing. Please note, however, that the withdrawal of consent may limit our ability to continue providing services to you.
14. Amendments to This Policy
Clary Consulting reserves the right to revise this Privacy Policy from time to time to reflect legal updates, service enhancements, or changes in our data protection practices. Any modifications will be published on our official website and will take effect immediately upon posting.
15. Contact Information
If you have questions regarding this Privacy Policy, or if you wish to exercise your rights in relation to your personal data, please contact: